CHECK-IN GUIDE
The Online Self Check In at the Urban Jungle Apartments is fully digital and contactless and must be completed independently. There is no traditional reception.
The Online Self Check In is available from 3 PM on the day of arrival. However, as soon as you receive your booking confirmation, you can already complete the Pre Check In. We recommend doing this to make your arrival and the Online Self Check In on the day of arrival as easy as possible.
You will only receive your Access PIN Code for the building and your apartment once you have fully completed the Online Self Check In on the day of arrival from 3 PM onwards. The only exception is a previously booked and confirmed Early Check In, which must be booked at least 24 hours in advance.
HOW THE CHECK-IN WORKS
1. Log in
Log in to the Jungle Book under “My Reservation” and then open the section “Check In / Pre Check In”.
For the login, you need:
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your Urban Jungle reservation number
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the last name used when making the booking
Always use the reservation number you received directly from the Urban Jungle Apartments by email or through the messaging portal of the booking platform.
Reservation numbers from booking platforms such as Booking, Expedia, Hotels.com or other providers will not work.
If your reservation cannot be found by the system, please check whether you are using the last name entered when the booking was made, whether first name and last name were switched during the booking, or whether there is a spelling mistake.
2. Enter guest details
Now follow the process step by step. First, enter the required personal details of all guests travelling with you and check your contact and billing details.
3. Complete payment & deposit
If there is still an outstanding amount, it must be paid during the Online Self Check In process.
In addition, a deposit of €500 per apartment must be provided. The amount can be used for additional services booked during your stay with us as well as for any damages incurred and will be refunded no later than 7 days after Check Out.
Without a fully completed Online Self Check In and a provided deposit, no Access PIN Code can be issued.
If you have booked multiple apartments under your name, please complete the check-in separately for each apartment using the respective reservation number.
4. Receive your Access PIN Code
After successfully completing the Online Self Check In, your Access PIN Code will be sent to the email address you entered during check-in with the subject “Check In successful”.
There you will also find all further information about access to the building and your apartment.
In addition, after successfully completing the Online Self Check In, you can find your Access PIN Code at any time in the Jungle Book under “Door Opening”.
URGENT CHECK-IN PROBLEM?
Are you already on site and still unable to check in despite following the steps described above?
You can reach our 24/7 emergency hotline at: +43 1 214 0123 911
We try to answer your call within a few seconds. In exceptional cases, for example late in the evening, there may be a short waiting time of up to around 5 minutes. Please stay on the line in this case.
Frequently Asked Questions About Self Check In
From what time can I check in at the Urban Jungle Apartments?
The Online Self Check In is available on the day of arrival from 3 PM onwards.
As soon as the Online Self Check In has been fully completed, you will receive your personal Access PIN Code.
The only exception is a previously booked and confirmed Early Check In, which must be booked at least 24 hours in advance.
Is there a reception at the Urban Jungle Apartments?
No. The Urban Jungle Apartments do not have a traditional reception.
The check-in process is fully digital and contactless and must be completed independently.
Which reservation number do I need for the check-in?
Always use the Urban Jungle reservation number that we sent you directly by email or through the messaging portal of the booking platform.
Reservation numbers from booking platforms such as Booking, Expedia, Hotels.com or other providers will not work.
Where can I find my Urban Jungle reservation number?
You can find your Urban Jungle reservation number in the emails or messages we sent you before your arrival through your booking platform.
Please also check your spam or junk mail folder.
What should I do if my reservation cannot be found?
First, check whether you are using the Urban Jungle reservation number and the last name entered when the booking was made.
Sometimes first name and last name are switched during a booking or names are entered incorrectly by mistake. Please enter the details exactly as they were originally entered in the reservation.
Reservation numbers from booking platforms such as Booking, Expedia, Hotels.com or other providers will not work.
What information do I need for the Online Self Check In?
To log in and start the Online Self Check In process, you need:
-
your Urban Jungle reservation number
-
the last name entered when the booking was made
During the Online Self Check In, you will also be asked to provide the required guest details.
Do I need to provide a deposit before check-in?
Yes. A deposit of €500 must be provided for each apartment.
Without a fully completed Online Self Check In and a provided deposit, the Access PIN Code cannot be issued.
When will I receive my Access PIN Code?
You will receive your personal Access PIN Code by email after successfully completing the Online Self Check In on the day of arrival from 3 PM onwards.
In addition, you can find your Access PIN Code in the Jungle Book, our digital check-in system, under “Door Opening”.
How do I open the main entrance door?
Enter your 4-digit Comfort Code at the code terminal next to the entrance door and then confirm with E.
How do I open my apartment door?
When opening the apartment door for the first time, first use your personal Start Code.
After that, you can use your 4-digit Comfort Code.
At the apartment door, always confirm your entry with ✓.
What should I do if my Access PIN Code does not work?
Please check:
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that you are using the correct Access PIN Code
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that you are confirming correctly with E or ✓
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whether you used the Start Code when opening the apartment door for the first time
What should I do if I cannot find any message from Urban Jungle?
Please first check your spam or junk mail folder as well as the messaging section of your booking platform.
Also check whether the correct email address was entered when the booking was made.
Can I check in before 3 PM?
Regular check-in starts at 3 PM.
An earlier check-in is only possible if it has been explicitly arranged and confirmed in advance.
Who can I contact if I have an urgent check-in problem?
If you are already on site and, despite following the steps described above, you are unable to check in or open the door, you can reach our 24/7 emergency hotline at +43 1 214 0123 911. We try to answer within a few seconds. In exceptional cases, for example late in the evening, there may be a short waiting time of up to 5 minutes. Please stay on the line until we answer.
Can I store my luggage at the Urban Jungle Apartments before check-in time?
No. If you arrive before 3 PM, we recommend using the luggage storage facilities at Praterstern 🛅
Praterstern railway station is located around 300 metres from our building. There, you can store your luggage easily and conveniently 😎
The ÖBB luggage lockers allow you to store your luggage safely and conveniently for up to 24 hours. You can find more information about the luggage storage facilities and ÖBB prices here.
Alternatively, we can recommend the lockers from www.radicalstorage.com, which you can find throughout the city.
Do I need to check in separately for each apartment if I booked multiple apartments?
Yes. If you booked multiple apartments under your name, you must complete the Online Self Check In separately for each apartment.
Please use the corresponding reservation number for each apartment.
How do I check in if I booked multiple apartments?
Complete the Online Self Check In separately for each apartment you booked.
Log in using the corresponding reservation number for each apartment and complete the check-in process separately for each one.
